Dispatcher

Location: Rutland

Dispatcher Job Description:

• Safety conscious and capable of fostering safe work practices that will contribute to the achievement of company safety goals.
• Calls Trains
• Administers efficient crew utilization and timely hours of service relief
• Directs and coordinates train traffic and on-line work projects via Track Warrant Control, ensuring compliance with railroad operating rules
• Develops and maintains accurate records
• Exceeds customer expectations whenever possible
• Available to work nights, weekends, holidays and various shifts without assigned days off.  Must be available to report to work with a two-hour notice
• Strong aptitude for utilizing information systems and ability to work in a fast paced environment with changing priorities.
• Qualified on safety rules, GCOR, Hazmat
• Effective oral and written communication skills, including the ability to clearly communicate by radio or phone
• Active listener – gives full attention to what others are saying, takes time to understand the points being made and asks relative and appropriate questions
• Ability to identify and distinguish colors displayed on monitors, switch indicator lights and other safety sensitive indicators
• Ability to prioritize, organize and accomplish tasks using sound forethought and judgment
• Ability to use logic and reason to identify approaches or determine solutions to problem solving
• Attentive to detail with the ability to maintain composure during stressful situations
• Quick learner with the ability to grasp and apply key training concepts
• Proficient in Word and Excel with the ability to learn railroad specific software programs

The statements stated in this job description reflect the general details as necessary to describe the basic function, essential job duties/responsibilities, and job requirements typically required, and should not be considered an all-inclusive listing of the job. Individuals may perform other duties as assigned; including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Train Crew/ Operations

Job Description:

• Operates track switches, couples and uncouples cars and performs other duties associated with the movement of trains, cars and engines in rail yards and on the main railroad.

Required skills:

• Understand oral communications
• Reads and understands the book of rules, timetables, bulletins, train orders, waybills, placards, safety instructions and other written or printed material
• Make oneself understood orally
• Recognize sounds/changes in sounds
• Recognize colors
• Judge speed and/or distance of moving objects/parts
• Understand visual displays
• Take action and/or make decisions affecting security and well being of others
• Manually operate track switches (visually checks switch condition and direction) to change the direction of the engine or cars within yard limits or on the main railroad; may apply or release hand brakes to switch or perform other duties.
• Climbing and balancing
• Be able to lift, push and pull various weights
• Be able to sit, stand and climb
• Judge condition or status of objects/parts
• Exercise physical strength and/or endurance
• Work in all types of weather

The statements stated in this job description reflect the general details as necessary to describe the basic function, essential job duties/responsibilities, and job requirements typically required, and should not be considered an all-inclusive listing of the job. Individuals may perform other duties as assigned; including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Mechanical

Locomotive, Freight Car & MOW Mechanics Job Description:

• Understand mechanical operations of machinery
• Troubleshoot, repair and maintain heavy off-track equipment and roadway machinery
• Ensure compliance with all railroad rules and regulations for safety, operations and the Federal Railroad Administration (FRA)
• Troubleshoot and perform heavy repairs to all types of equipment components including gas and diesel engines, transmissions and differentials, hydraulic pumps, motors, cylinders, valves, various workheads, booms, electrical systems and conveyor belt systems
• Solve work related problems, make decisions, and provide instructions
• Getting information – observing, receiving, and otherwise obtaining information from all relevant sources requiring close attention to detail
• Communicating with supervisors, peers, or subordinates – providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person requiring close attention to detail
• Lubricate machines, change oil, or fill hydraulic reservoirs to specified levels

Basic Qualifications:

• 18 year of age or older
• Valid Driver’s License
• Strict adherence to corporate values
• Must be able to read, write, comprehend, and communicate (speak, hear, and understand) English
• Must be able to follow written and oral directions
• Communication Skills (provide clear instructions/directions)
• Reasoning Skills (problem solving and troubleshooting skills)
• Read and understand schematic drawings
• Basic knowledge of hydraulic systems, electrical and electronic systems, and pneumatic systems as it pertains to the operation and maintenance of roadway machinery
• Must be able to work outdoors in all weather conditions, including inclement and extreme temperatures
• Must be able to work on and around heavy equipment
• Comply with all company and FRA safety procedures, policies, and rules, including wearing required safety equipment

Physical and Mental Demands:

• Must be able to lift and carry up to 75 pounds occasionally and up to 100 lbs. on a rare basis
• Must be able to walk, stand, bend, stoop, crouch, climb, kneel, stretch, balance, and sit for extended periods of time
• Demonstrate auditory and visual acuity/tracking/inspection
• Must be able to stand for long periods of time
• Must be able to operate tools and equipment safely and efficiently
• Must be able to use hands to hold, grasp, turn or pull
• Must be able to reach over shoulder level
• Must be able to work with loud noises, chemicals, fumes, dirt, and dust
• Must be able to use phone and radios
• Must be able to perform heavy manual labor

Safety Commitment:

Safety is a very important part of this company and its operations.  Safety is an individual responsibility as well as a team effort to prevent accidents and injuries.  We work diligently to ensure the safety of our employees, customers and general public. 

The statements stated in this job description reflect the general details as necessary to describe the basic function, essential job duties/responsibilities, and job requirements typically required, and should not be considered an all-inclusive listing of the job. Individuals may perform other duties as assigned; including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Maintenance of Way

MOW Job Description:

• Perform general physical activities
• Perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting heavy objects (parts, etc.), bending, balancing, walking, stooping, stretching and handling of materials
• Stand for long periods of time
• Getting information – observing, receiving, and otherwise obtaining information from all relevant sources
• Communicating with supervisors, peers, or subordinates – providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Monitor processes, materials, or surroundings – monitoring and reviewing information from materials, events, or the environment, to detect or assess problems
• Repair or adjust track switches, using wrenches and replacement parts
• Cut rails to specified lengths, using rail saws
• Operate track-wrench machines to tighten or loosen bolts at joints that hold ends of rails together
• Lubricate machines, change oil, or fill hydraulic reservoirs to specified levels
• Clean or make minor repairs to machines or equipment
• Drill holes through rails, tie plates, or fishplates for insertion of bolts or spikes, using power drills
• Raise rails, using manual/hydraulic jacks, to allow for tie removal and replacement
• Clean, grade, or level ballast on railroad tracks.
• Clean tracks or clear ice or snow from tracks or switch boxes
• Operate single – or multiple – head spike pullers to pull old spikes from ties
• Operate manual spike puller for spike removal
• Engage mechanisms that lay tracks or rails to specified gauges.
• Grind ends of new or worn rails to attain smooth joints, using portable grinders
• Patrol assigned track sections so that damaged or broken track can be located and reported
• Operate single – or multiple – head spike driving machines to drive spikes into ties and secure rails
• Operate spiking mauls for manual installation of spikes
• Dress and reshape worn or damaged railroad switch points or frogs, using portable power grinders
• Adjust controls of machines that spread, shape, raise, level, or align track, according to specification
• Observe leveling indicator arms to verify levelness and alignment of tracks
• Operate large machinery such as Tampers, Ballast Regulators, Cranes, Brush Cutters, etc.
• Work in inclement weather
• Ability to work adverse shifts if necessary

The statements stated in this job description reflect the general details as necessary to describe the basic function, essential job duties/responsibilities, and job requirements typically required, and should not be considered an all-inclusive listing of the job. Individuals may perform other duties as assigned; including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Passenger Services

Location: Burlington & Chester, VT

Passenger Representative Duties:

• Handling passengers safely and respectfully
• Helping passengers with boarding and disembarking
• Communicating with train crew and other passenger representatives
• Helping seat passengers
• Opening and closing equipment
• Taking count and keeping reports of passengers on board each train
• Handling and organizing bus groups
• Selling merchandise on or off the train
• Taking daily instruction from supervisory personnel
• Miscellaneous duties regarding logistics inside of the trains
• Making announcements, giving instructions and narrating over a public address system
• Daily cleaning tasks
• Weekend work will be required
• Some traveling will be required
• Preparing equipment for train events

Customer Service Duties:

• Handling customers
• Ticket sales and returns
• Entering data into ticket software
• Answering phones
• Responding to emails and website inquiries
• Entering data and creating reports for management
• Handling group sales
• Handling charter requests
• Selling merchandise
• Attend events and special functions
• Weekend work will be required
• Taking daily instruction from supervisory personnel
• Some traveling may be required

Skills, Knowledge, and Mental Requirements:

• Communicate in English clearly and effectively verbally and in writing
• Flexible and willing to accept change in a timely manner
• Ability to work in a team-oriented environment
• Ability to work independently in a time sensitive environment
• Must possess sound decision-making skills and be able to multitask while working in an environment of stress with specific deadlines
• Detail oriented, professional attitude, reliable
• Possess strong organizational and time management skills
• Strong problem-solving skills, documentation skills, research and resolution skills and data analysis skills
• Ability to interact with employees and customers in a professional manner
• Ability to keep high stress/difficult passengers under control while remaining calm and professional
• Experience utilizing Microsoft Office – particularly Excel and Word
• Experience with ticket sales
• Data entry skills
• Maintain a high level of accuracy in all tasks
• Confidentiality
• Thoroughness
• General math skills
• General writing and grammar skills
• Creativity
• Strong work ethic

Physical Requirements:

• Constant (67-100%) talking and hearing either on the telephone or in person
• Frequent (50-100%) viewing a computer and other types of close visual work
• Occasional (10-25%) lifting over head or below waist up to 25 lbs.
• Operate handicap lift. Open and close vestibule doors. Climbing on and off equipment.

The statements stated in this job description reflect the general details as necessary to describe the basic function, essential job duties/responsibilities, and job requirements typically required, and should not be considered an all-inclusive listing of the job. Individuals may perform other duties as assigned; including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.